Student Accounts/Collections Representative

General Statement of Duties:           The Student Accounts/Collections Representative is responsible for the timely collection of student accounts receivable.

Supervision:  Reports to the Chief Operations Officer.

Essential Duties and Responsibilities:

  • Reviews for delinquent account records to determine which students must be contacted to collect overdue accounts.
  • Organizes collection workload according to degree and amount of delinquency.
  • Communicates with faculty and coaches for their aid in contacting students.
  • Calls or texts students about delinquent accounts.
  • Verifies the accuracy of accounts.
  • Checks the status of awards with the Financial Aid Department.
  • Checks with Registrar’s office enrollment status.
  • Counsel students on resolving problems with their accounts.
  • Writes letters or approves form letters for use in collection attempts.
  • Prepares a status report weekly to keep the supervisor updated on collection activities.
  • Authorizes or refers accounts to a Collection Agency for legal actions against debtors after the end of the school year.


  • Excellent communication skills. 
  • A basic understanding of Financial Aid procedures.
  • Experience in working with students.
  • Good phone and communication skills.
  • Basic math skills, addition, subtraction, multiplication, division & percentages.
  • Computer programs – CAMS, Word, Outlook

Education and Experience: Associate’s Degree desired, or an equivalent of skills and experience in the field of collections.

Job Category: Business
Job Type: Full Time
Job Location: Muskogee

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