Student Accounts/Collections Representative

BACONE COLLEGE

POSITION DESCRIPTION

Student Accounts/Collections Representative

General Statement of Duties:           The Student Accounts/Collections Representative is responsible for the timely collection of student accounts receivable.

Supervision:  Reports to the Chief Operations Officer.

Essential Duties and Responsibilities:

• Reviews for delinquent account records to determine which students must be contacted to collect overdue accounts.
• Organizes collection workload according to degree and amount of delinquency.
• Communicates with faculty and coaches for their aid in contacting students.
• Calls or texts students about delinquent accounts.
• Verifies the accuracy of accounts.
• Checks the status of awards with the Financial Aid Department.
• Checks with Registrar’s office enrollment status.
• Counsel students on resolving problems with their accounts.
• Writes letters or approves form letters for use in collection attempts.
• Prepares a status report weekly to keep the supervisor updated on collection activities.
• Authorizes or refers accounts to a Collection Agency for legal actions against debtors after the end of the school year.

Qualifications:

• Excellent communication skills. 
• A basic understanding of Financial Aid procedures.
• Experience in working with students.
• Good phone and communication skills.
• Basic math skills, addition, subtraction, multiplication, division & percentages.
• Computer programs – CAMS, Word, Outlook

Education and Experience: Associate’s Degree desired, or an equivalent of skills and experience in the field of collections.